Returns & Exchanges

Returns & Exchanges

1. Returns

To ensure fair play and overall satisfaction, all orders are thoroughly checked for defects before they are shipped to you.

Material, quality or color issues are a subjective matter due to the colors of each monitor varies. However, LeBelle18 can assure customers that the item color will not be a big issue over here. If you have any concerns, please do get in touch with us first before ordering the item.

Should you find a defected item upon receiving your parcel, kindly write in to us within 3 working days together with the photos of the defected item attached for us to further investigate on this issue before returning the item to us.


2. Size Exchanges

2.1 Exchange is only available for all items except bridal / evening gown / baby clothing. They are only limited to one size exchange per item.

2.2 All items return for exchange will incur a small restocking fee per item

2.3 Customers are to bare postage to return the item(s) to us and LeBelle18 will cover the postage for shipping back.

2.4 To eligible for size exchange, please contact us and fill in the “Returns form” and ship it back to us within 7 working days on the date of receipt. The form can be found here.


3. Returns via Collectco (West Malaysia)

You can return conveniently at any CollectCo point nationwide. CollectCo network includes Caring Pharmacy, Happy Mart, Thunder Match, Fotokem, Mydin, universities and more.

Choose a point near you and return at a time that suits you.

Find your nearest point here.

How to return:

  1. Pack your parcel securely.
  2. Attach the CollectCo return label to the parcel. Get the label here.
  3. Drop off at a CollectCo point (Simply pass to the counter)
  4. Track your returns here.


Please note that parcels which are returned to us before any acknowledgement/approval will not be entertained.